Returns & Exchanges
We take great pride in our ability to give you quality gifts. If for some reason, there is an error on our part or if you are not completely satisfied with your gift you may exchange it or return it for a refund.
If you decide you do not want your item(s) and want to return it, we must receive the item(s) back in new and original condition within 15 days. The item must be received back with original packaging, not used, damaged or worn and have the original tags and package materials with them. Sorry, NO REFUNDS allowed on organic designer crib bedding, rockers or moses baskets.
Please Note: The customer is responsible for the shipping. We do not refund shipping charges to or from any destination. No credit is given for lost return packages. Items returned without prior authorization will be charged $10.00 restocking fee (this does not apply to product exchanges or any errors caused by our company). We do strongly recommend that you use a shipper with a traceable shipping method as we can not be responsible for damaged or lost return packages.
It is very important when shipping back goods to be sure to carefully re-package appropriately so no damage will occur en-route back to us. New condition must be received back to us in order to give credit of goods. We will refund you the price of the product once items are received back to us in new condition. Customers are responsible for the shipping costs back to us for a return.
(Note: Sorry, we do not accept returns or exchanges on "personalized" or custom made items. Please ensure that all the personalization information is accurate when placing your order.
Please contact us at 1.800.688.1589 or email email@example.com if you have an item to return.