FAQ’s

1) Click the “Customer Login”/ My Account” link at the top right side or bottom of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other Company and is kept completely private. Please view our Privacy Policy.

Click the “My Account/Order Status” link of our site to edit your account information.

Click the “My Account/Order Status” link of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Please see our Shipping/Returns for more details.

We are sorry, but we can not refund or return any personalize item because this item was made just for you.

If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.

No, sorry we do not ship outside of the USA.
The cost of each item depends on the weight and size of the product. Your shipping cost will appear on the check out page. Some items offer FREE shipping.
We don’t usually ship same day due to the fact our gifts are special made and most of them require personalization. Each baby gift has the shipping requirements listed.
We cannot deliver to a P.O. Box – therefore, we cannot accept any orders going to such an address. We can have packages delivered to Rural Route number addresses.
We accept Visa, MasterCard, Discover, American Express and PayPal online.
We use the latest encryption technology to keep all your information safe and secure. Our 256-bit SSL Certificate ensures that every site visitor, no matter what browser or operating system you use, connects at the highest level of encryption your system can handle.
You only have to pay 7.5% sales tax if you placed your order in or having a gift shipped to Ohio.

Your credit card usually gets charged within 24 hours prior to the shipment of your item (s).

Click the “My Account/Order Status” of our site to check your orders status.
It’s easy. Go shopping, add whatever you like to your cart and when you are ready to proceed to checkout, enter the discount code and click “submit.” You will see the discount amount applied immediately to your order, if applicable.